Play Regal Casino Terms of Use
These Terms and Conditions describe the rules that apply when you use Play Regal Casino. They set out the relationship between us and our users, and explain your responsibilities when you open and operate an account, take part in promotions, make deposits or request withdrawals. By creating an account and using our services you agree to comply with these terms and any additional terms shown with specific offers.
Account responsibilities
You must provide accurate, up-to-date information when registering and keep your account details current. You are responsible for all activity that occurs under your account, including bets, wagers and transactions. Protect your login details and notify us immediately if you suspect unauthorised access.
Verification and security
We may require identity and address verification before approving an account or processing withdrawals. Accounts may be temporarily suspended or closed while verification is pending or if we reasonably suspect fraud, money laundering or other prohibited activity. You must cooperate with reasonable requests for documentation.
Eligibility requirements
To use Play Regal Casino you must meet the age and legal requirements displayed when you register. One account per person is permitted unless otherwise agreed. We may restrict access from certain locations and we will refuse registration where local law or our policies prohibit participation.
Acceptable platform use
Use of the platform must be lawful and for personal, non-commercial purposes only. You must not attempt to manipulate games, exploit system errors, use bots or share accounts. Any behaviour that undermines fair play or breaches these terms may result in account suspension, forfeiture of winnings and closure.
General bonus and promotion rules
Promotions and bonuses are subject to separate terms displayed with each offer. These terms will specify eligibility, qualifying deposits, wagering requirements, game restrictions, maximum stake limits and expiry. Abusive behaviour - including bonus abuse, multiple registrations or collusion - will result in promotion removal, voided bonus funds and potential account restriction.
Deposits and withdrawals
Payment options and minimum amounts are shown in the cashier. Deposits are credited in line with the chosen method. Withdrawals are subject to verification checks, any applicable limits and our anti-fraud procedures. We may apply hold periods while checks are completed. Where fees or limits apply these will be communicated in the cashier or in payment terms.
Dispute resolution
If you have a complaint please contact our support team. We will review and respond using our internal complaints process. If a dispute cannot be resolved informally we will explain the available escalation routes. Use of formal dispute mechanisms may depend on your location and the nature of the complaint.
Updates to terms and conditions
We may update these terms from time to time to reflect changes in our services, legal requirements or operational needs. Material changes will be notified to account holders. Continued use of your account after notification constitutes acceptance of the revised terms. If you do not accept a change you should stop using the service and close your account.