Our support team is ready to assist with account-related enquiries, verification and security queries, technical concerns, payment questions or general feedback. For quick help use live chat or email and we will respond promptly. If you need support with verification, tracking a withdrawal or reporting a site issue, our advisers will guide you through the steps and provide clear, practical instructions. Our UK-based team handles enquiries and payments efficiently.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email, live chat available 09:00-18:00 UK time) |
| General enquiries | [email protected] (promotions and account queries) |
| Affiliate enquiries | [email protected] (partnerships, tracking and commission queries) |
| Phone line | +44 20 7946 0821 (Mon-Fri voice support) |
| Working hours | Mon-Fri, 09:00-18:00 |
Contact Us by Email
Email is the preferred contact method for detailed requests, account issues or situations that require documents. Please email [email protected] with a clear subject line, your account ID and up-to-date contact details. Attach screenshots or files where relevant to speed resolution. Including any reference numbers helps avoid delays during verification.
Submit Your Inquiry
Response Time
Support response times: most enquiries are answered within one business day. Simple requests like account questions or payment checks often receive same-day replies, while complex cases such as document verification or dispute investigations may take several days to resolve depending on their nature. We will keep you updated on progress and may request extra information to speed things up.
Feedback
We welcome your feedback, suggestions and ideas to help improve the site. Tell us about usability issues, game requests, promotion ideas or anything that could be clearer - every message is read by our team. Feedback is reviewed carefully and used to refine features, support and promotions. Use the contact form or email [email protected] and we’ll review your input promptly.