Responsible Gambling at Play Regal Casino

We are committed to safe, controlled play and to protecting our players. Our approach is practical and player-focused: we provide tools and support so you can manage your account activity, limit your spending and pause or close access if you need to. If you have concerns about your gambling, please act early and contact our support team for help.

Player protection principles

We aim to keep play responsible by promoting clear rules, transparent account controls and prompt support. We monitor account activity for signs of harm and offer options to help players stay within their chosen limits. Our priority is player safety rather than retention.

Activity-control tools

You can use a range of controls to manage how you play. These include deposit limits, session limits and the ability to request account breaks or exclusions. Available tools vary by account and may be set in your account area or applied after contacting our support team.

Deposit limits

You can set daily, weekly or monthly deposit limits to control how much you add to your account. Limits are designed to be simple to apply and to reduce the risk of overspending. If you need help changing limits, contact our support team and we will guide you through the process.

Loss limits

Loss limits help you control overall spending over a chosen period. Where available, loss limits can be applied through your account settings or by contacting support. If loss-limit options are not visible in your account, please get in touch and we will explain the available measures.

Time limits and account breaks

Session controls and short-term account breaks let you limit how long you play in one session or take a planned pause. If you want a short time-out or a longer cooling-off period, contact our support team and we will set the appropriate restriction on your account.

Self-exclusion

If you need to stop playing for an extended period, you can request self-exclusion. Self-exclusion is a formal process that restricts access to your account. To begin, contact support and we will confirm and apply the exclusion. Reinstatement follows a formal review to protect both you and other players.

Signs of problematic behaviour

Watch for warning signs such as chasing losses, spending more than planned, borrowing to fund play, neglecting work or family, or feeling distressed after gambling. If any of these apply to you or someone you care about, please use the tools available or contact support immediately.

Tips for maintaining control

Set a clear budget and stick to it, use deposit and loss limits, take regular breaks, avoid chasing losses and only gamble with money you can afford to lose. Share your plans with a friend or family member if that helps you stay accountable.

Professional help and support organisations

If you need additional help, consider reaching out to specialist organisations such as GamCare, GambleAware or the National Gambling Helpline. You can also register with self-exclusion schemes like GamStop. These services offer confidential advice, counselling and practical steps to manage gambling harm.